Virtual Mediation – Has it Changed how Mediators Mediate?

Last updated on October 13, 2020

Eileen Carroll QC (Hon), writing for the Centre for Effective Dispute Resolution, ponders whether virtual mediation changes how mediators mediate. The short answer is no.

Until Covid-19 struck, I had assumed that the work of the mediator in creating an environment for clients to listen to each other, to get a real understanding of what is driving the conflict and what kind of steps and responses were going to be needed to find an acceptable resolution was highly dependent on face-to-face interaction and connectedness.

However, I have discovered that the fundamentals of mediating online are the same as in-person, even though there are variations in the process.

Go here to read the full post to read on the variations in the process and how Carroll sees those as positives.